Support

Contact Us

If you need assistance with Namali, have questions, or want to report an issue, please don't hesitate to reach out. We're committed to providing you with the best possible experience.

We typically respond to all inquiries within 24-48 hours during business days.

How to Get Help

Before Contacting Support

To help us assist you faster, please try the following:

• Update the app: Make sure you're using the latest version of Namali from your device's app store.
• Restart the app: Close Namali completely and reopen it.
• Check your permissions: Ensure location services are enabled for Namali in your device settings.
• Check your connection: Some features require an internet connection to download the latest camera data.

When Contacting Support

To help us resolve your issue quickly, please include:

• Your device model (e.g., Samsung Galaxy S24, iPhone 15)
• Your operating system version (found in your device's Settings > About)
• A detailed description of the issue
• Steps to reproduce the problem (if applicable)
• Any error messages you've seen

Common Questions

Why isn't the app detecting cameras?

Make sure location services are enabled for Namali in your device's settings. Look for Location or Permissions settings, find Namali, and ensure location access is allowed. Also ensure you have a stable GPS signal - detection works best outdoors with clear sky visibility.

Why is my GPS speed different from my car's speedometer?

Car speedometers are typically calibrated to show slightly higher speeds for safety reasons. GPS speed is generally more accurate but can vary based on signal quality. Namali shows GPS-based speed for consistency with speed camera measurements.

How do I report a missing or incorrect camera?

You can submit reports directly through the app. When you encounter a missing camera or incorrect speed limit, use the in-app reporting feature to let us know. Your reports help improve accuracy for all users.

Does the app work offline?

Yes, Namali caches camera data on your device so you can receive alerts even without an internet connection. However, you'll need to connect periodically to download the latest camera database updates.

How can I reduce battery usage?

GPS-based apps use more battery when actively tracking your location. To optimize battery life, close the app when not driving, or adjust your device's location accuracy settings. Using the app while plugged into your car charger is recommended for longer trips.

Report a Bug

Found a bug or technical issue? We appreciate you taking the time to report it. Please email us at support@markovikj.mk with:

• A clear description of what went wrong
• What you expected to happen
• Steps to reproduce the issue
• Screenshots or screen recordings (if possible)
• Your device and app version information

Feature Requests

Have an idea for how we can improve Namali? We'd love to hear from you! Send your suggestions to support@markovikj.mk with "Feature Request" in the subject line.

While we can't implement every suggestion, we carefully consider all feedback when planning future updates.

Legal Inquiries

For legal matters, privacy concerns, or data-related requests, please contact us at:

You can also review our Privacy Policy and Terms of Service for more information about how we handle your data and the terms of using our app.